941 Labs LLC, parent company of productcharles.com cannot and DOES NOT make any guarantees about your ability to get results or earn any money with our ideas, information, tools, or strategies. Testimonials are from real students, but your results may vary.

You should know that all products and services by our company are for educational and informational purposes only. Nothing on this page, any of our websites, or any of our content or curriculum is a promise or guarantee of results or future earnings, and we do not offer any legal, medical, tax or other professional advice. Any financial numbers referenced here, or on any of our sites, are illustrative of concepts only and should not be considered average earnings, exact earnings, or promises for actual or future performance. Use caution and always consult your accountant, lawyer or professional advisor before acting on this or any information related to a lifestyle change or your business or finances. You alone are responsible and accountable for your decisions, actions and results in life, and by your registration here you agree not to attempt to hold us liable for your decisions, actions or results, at any time, under any circumstance.


We do guarantee you’ll love our course. We give you a 30-day 100% satisfaction guarantee.  Just provide the documentation of an “honest try” as required in our refund policy below, and you can ask for all your money back. An honest try shows us that you have attempted the course and gone through the training.  Refunds MUST be submitted in writing to 941labs@gmail.com.

The Complete Product Management Course:

In order to be eligible for a refund of The Product Management Course, you will need to submit with your request for a refund ALL of the following items:

  • Requirement 1: Complete and attach screenshots showing 100% completion of the course.
  • Requirement 2: Complete and attach all worksheets (including wireframes and user stories).
  • Requirement 3: Tell us why this course was not a good fit for you and your needs. What did you expect that you did not get once inside the program?

We will NOT provide refunds more than 30 days following the date of purchase. After day 30, all payments are non-refundable and you are responsible for full payment of the fees for the program regardless if you complete the program.

Please note: If you opted for a payment plan and you do not request a refund within 30 days, with the required coursework at the time of your refund request, you are required by law to complete the remaining payments of your payment plan.

All refunds are discretionary as determined by 941 Labs LLC. To further clarify, we will not provide refunds after the 30th day from your date of purchase and all payments must be made on a timely basis.

If you have any questions or problems, please let us know by contacting our support team directly. The support desk can be reached at: productcharles@gmail.com.

Students who have received any coaching calls will not be eligible for a refund even if it is within 30 days. Affiliate and/or Customer Referral commissions will not be distributed to any student that refunds their program under the 30 day money back guarantee.

If the Customer signed up for a payment plan, there is a five (5) business day grace period to settle overdue invoices. Thereafter, Customer’s access to the product will be revoked, with or without notice, at the Company’s sole discretion. After five (5) days of non-payment, the Company reserves the right to terminate the agreement and write-off the remaining balance at the Company’s sole discretion. Once a payment is written off, the Customer will have to repurchase the product in order to gain access. Prior payments made may not be applied to any future purchases.

Finance charges will be assessed to all program payment plans even if the full balance is paid prior to final due date.


All prices listed for 941 Labs LLC products and services are listed in United States Dollars (USD). Purchases may show up on your bank account statements after currency conversions have occurred for your country of origin.


Monthly Subscriptions: You have THIRTY (30) Days from the date of the original purchase to request a refund for your monthly subscription. Any refund request after the THIRTY (30) DAY time limit will not be processed. You may cancel at any time after the initial THIRTY (30) Days has passed. Cancellation and refund requests MUST be submitted in writing to 941labs@gmail.com

During any month after the initial month, you have 3 business days from the billing date to request a refund for that current month. If your request happens within 3 business days of the billing date, we will process the refund and your subscription and benefits attached to the subscription will immediately be removed. Any refund requests happening after this 3 business day period will not be processed, but you may cancel your subscription to avoid being billed for the next billing cycle.

Yearly Subscriptions: For yearly subscription purchases, you have THIRTY (30) Days from the date of the original purchase to request a refund for your 941 Labs yearly subscription. Cancellation and refund requests MUST be submitted in writing to 941labs@gmail.com

Terms of Subscription Renewal:

941 Labs Subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company that they wish to cancel. Cancellation and refund requests MUST be submitted in writing to 941labs@gmail.com.

941 Labs Subscriptions automatically renew each year at the stated retail price until the subscription buyer notifies the company that they wish to cancel. Cancellation and refund requests MUST be submitted in writing to 941labs@gmail.com.

Excessive Returns:

Excessive returns will not be accepted. Refunds will not be given to any one customer for any product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than twice.

  • Shipping of the product from 941 Labs to your door will not be refunded. Shipping of the product to the 941 Labs LLC Refund Department will not be compensated.
  • To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.
  • Valid proof of returning a product includes: delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a full refund will be issued.
  • Due to loss or missing or slow mail, we will honor any package that is postmarked for up to one year after the purchase of the product.

Personal Checks:

All checks are held for 10 business days. Orders placed with a check will be held for 10 business days. Once 10 business days is complete, the order will be released and shipped.

All returned checks will be charged a $25 USD return check fee.

Counter checks will not be accepted.

Checks and money orders must be sent in US funds.

Hours of Operation:

  • 941 Labs LLC corporate office and shipping department are open Monday- Friday, 9am– 5pm PST.
  • We close for all government-observed holidays.

This policies and procedures applies to all 941 Labs LLC products sold on this site or any other site owned by 941 Labs that includes a link to this page.

Billing Address:

Billing address must be the same as the shipping address. Due to credit card procedures, we cannot ship to a different address than we bill to.

Customer Service:

If you have questions or comments regarding 941 Labs LLC products, please email us at 941labs@gmail.com

Business Mailing Address:

941 Labs

302 Washington St. #150-7478

San Diego, CA 92103